Residents raise their voice at interactive day
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Wednesday, June 13, 2012
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By LOGHUN KUMARAN
Photos by ASHWIN KUMAR
Kampar, 9 June - Danish House residents
participated in a fun-filled day of dialogue as they were given the chance to
express their views and concerns in an open meeting with Danish House
management earlier today.
Officially called Danish House Interactive Day, the meeting was held at the Grand Kampar Hotel, and was the brainchild of engineering student Jay Chew and current UTAR Student Representative Council Chairman Dinesh Pillay.
According to Pillay, the event provided an improvement on
the current platform of customer feedback used by Danish House.
“Before this, customers could only express their
dissatisfaction on the feedback form provided with no further follow up on the
complaint made. This caused residents to get frustrated.”
“Therefore, we thought that it would be better to have a
meeting with the management on a personal level, so they know what’s happening
on the ground, which is not something that happens frequently. This event acts
as a platform for residents to address the problem faced directly.”
The get- together was conducted in a very informal and
interactive manner with a number of team building exercises to create a friendly
atmosphere before the addressing the main issues .Danish House Operations
Manager Wilson Wong Wah Onn explained that this was done to ensure
discussions flowed smoothly.
“Before this, all we could do was complain on Facebook or fill up a form. Now at least we can meet them face to face to explain the issues concerning.”
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“Since this is the first time that we have had a Danish
House Interactive day, it is better to know each other well before discussing
any issue. This relaxed setting will make it easier for people to share their
thoughts and feelings” he added.
Some of the issues raised by residents involved safety,
security, and unstable Internet speed. In response to this, a five person committee
was appointed to represent the students’ voice.
The committee would act as liaison between Danish House management, Extreme Broadband, as Danish House’s current Internet supplier, and the residents.
The committee would act as liaison between Danish House management, Extreme Broadband, as Danish House’s current Internet supplier, and the residents.
Danish House resident Lee Gwan Yew said that he was excited
to be a part of this effort.
“Before this, all we could do was complain on Facebook or fill up a form. Now at least we can meet them face to face to explain the issues concerning.”
Danish House management said that this meeting would be the
first of many, which would henceforth be held twice a year. The committee will meet with representatives
from the management at a later date to discuss solutions for the issues raised.
